Frequently Asked Questions:
When is my first payment due? Payment is due before the lease start date, but if you move in earlier it is due at move in. You must pay the initial balance listed on your lease under ‘Balance Due Upon Occupancy’’ by move in day. You cannot pick up keys until this amount is paid.
How does rent work? Rent is due on or before the first of every month. You will be assessed a late charge on the 6th of each month. We do not waive late fees for any reason, regardless of circumstance. Please plan accordingly!
How can I pay my rent each month? This community accepts ONLINE PAYMENTS ONLY (eCheck, Visa, MasterCard, Discover, and Moneygram). We will not accept any payments in the office. There are fees associated with online payment, the smallest of these is $1.95 for an eCheck. Unless paying in bulk. If you pay the rent in quarters in advance, we will waive the fee for an eCheck.
Are utilities included with the rent? No, there is a separate utility charge per resident. The utility charge covers the cost for water, electric, cable, internet, sewer and trash. If the apartment’s electric or water usage exceeds the allocated amount in total (which it shouldn’t under normal usage) each Resident will be billed individually for the overage. (Total overage divided by number of Residents in the apartment)
What fees and deposits do I need to get the lease for an apartment? The application fee is $25. Upon move-in there is a one-time administrative fee of $100, and a restoration fee of $150. The deposit is $250 which is refundable according to the condition of the apartment.
Is a Guarantor required? Usually. Any resident that does not meet our income requirements are required to have a guarantor. This certifies that in the event a resident does not pay their rent, the guarantor will.
Do you offer individual leases? Yes, all rooms are individually leased.
Can I choose my roommates? Yes, if you have other roommates, then we will place them in the same apartment assuming there is space available.
Do you have a roommate matching system? Yes, we will do our best to match roommates based on their responses to our Student Matching Questionnaire.
If I don’t like my roommate, can I transfer to a new apartment? If another space is available, you must pay a room transfer fee and replace your current room with a new student resident before you can move.
What is the time period of the lease? Standard lease term is 12 months, but there are a limited number of short term leases. If you are looking for a short term lease, please ask the leasing staff if there are any available.
Can I cancel my lease? Lease cancellations are NOT permitted. If you are unable to fulfill your lease requirements, your only option is to find a qualified candidate to re-let your apartment. They must meet the roommate match, credit and criminal check, meet income requirements and pay the appropriate fees. Sub-leasing is not allowed.
Is there insurance coverage in the event of a fire, theft or natural causes? The building itself is covered by insurance, but any personal belongings are not. Each Resident is required to have renter’s insurance that includes liability coverage. Some residents are able to get renters insurance through their family’s home owner policies. If this is the case, please provide the leasing office with a copy of the insurance binder stating that the resident is covered along with all of the coverage information. If you need to purchase renters insurance, we do have a company which you can buy it through. Please ask the leasing office for more details.
Is there a security system and sprinkler system in the apartment? Each apartment has a sprinkler system that is prewired into the smoke alarms to ensure our Residents safety in the event of fire. The HawksNest does have security cameras, but these cameras are not monitored on a 24-hour basis and are not designed to provide personal security services. Each Resident and their guest(s) or invitee(s) is responsible for protecting his or her own person and property.
Is the apartment pre-wired for High Speed Internet, and Cable? Yes, each apartment will have high-speed Wi-Fi internet access using the latest in FIBER OPTIC technologies. Cable service with a full channel line-up is included. A 50” hi-def TV is provided in the living room and each bedroom has full cable access.
What furniture is provided? Bedrooms include: a full-size bed frame and mattress, computer desk, and chair. Everyday living area includes: a couch, lounge chair, end table, coffee table, 50” TV and entertainment center. Dining area come with a table and 4 bar-height chairs. Kitchen includes: Granite countertops, full-size refrigerator/freezer, microwave, stove, dishwasher, and disposal. Every apartment also comes equipped with a washer and dryer.
What if I need maintenance in my bedroom or apartment? All maintenance requests are submitted online at www.HawksNestCommons.com. Maintenance staff will be dispatched as quickly as possible.
Are we allowed to hang pictures? Yes, using picture hangers or short small nails only.
Are we allowed to paint our walls? No.
Are we allowed to hang curtains? Yes. All bedrooms come with pre-installed drapery hardware and mini-blinds.
Are there assigned parking spots? No, they are first come, first serve.
What about guest parking? There is limited guest parking available.
How do I receive mail or packages? Each apartment will have an assigned mailbox. The mail will be distributed daily and you will be able to pick up any packages that fit into the assigned mailbox or pick up larger packages at the post office.
Do you allow pets? Yes, we have a limited number of pet friendly apartments.
If I have a pet, what do I need to do? You may not bring your pet into the apartment until you have satisfied the following requirements:
• Vet records stating age, breed, weight and shot record.
• Show proof of a kennel/crate.
• Completed signed pet addendum (signed by you and all roommates).
• Pet interview with the manager.
• Paid a
total of $463, $263 is non-refundable.
What is your smoking policy? This is a non-smoking facility. Smoking of any kind is not allowed in the buildings, apartments, bedrooms, bathrooms, stairwells, or any common areas.
What if I have a problem with a loud neighbor? Quiet hours are after 11 PM during the week and midnight on weekends. If there are noise issues after those hours we do encourage the residents to speak directly with their neighbors if they are comfortable. If they are uncomfortable, we would encourage them to call the non-emergency line for the Lumpkin County Sheriff’s department and notify the leasing office in the morning so we are able to speak with the residents directly.
What are the office hours? Our management offices are located just around the corner at 3 Bellamy Place. Office hours will be from 9 am until 8pm Monday through Thursday, 9am - 7 pm Friday, Saturdays, 10 am until 5 pm and Sundays, 1 pm until 5 PM. These are subject to change.